SUPPORT
Help with your next step.
Use Help & feedback in the installed app when the inbox is available. A ticket records its status and keeps your replies together.
Contact
Email the TDE contact. No 24/7 response time is promised. Do not include passwords, authentication codes, card numbers, identity documents or unrelated private information.
If you cannot sign in, describe the issue and the account email you used. Never send a password or recovery code. For an urgent account-security issue, identify it in the subject so it can be prioritized; this is not an emergency service.
Data and Career access
Report wrong player data, missing tournaments, stale acceptance information or a confusing recommendation from the relevant app screen. It can attach the Career and tournament context for you. Claim and ownership disputes require a separate proof review; a support ticket does not grant access to another Career.
Purchases, cancellation and refunds
For an App Store subscription, use Manage Apple subscription in the app or Apple subscription settings. For a web subscription, use the payment provider's receipt or the authenticated web billing portal. Account deletion does not cancel provider renewal.
A billing or refund ticket is a request for review, not a completed cancellation or refund. Apple and the relevant payment provider govern the actual transaction process. Include only the reference from your receipt if needed, never payment credentials.
Privacy
You can request help with export, deletion or a privacy concern. See the privacy notice for current storage and deletion behavior.